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Frequently Asked Questions

What are your business hours?+

Please visit our Contact Us page for current store hours.

Where are you located?+

Sun Rental is conveniently located at 7467 Mentor Avenue in Mentor, Ohio 44060, 1/4 mile west of the Great Lakes Mall. Click our Location page for a map/directions.

How does the rental pricing work?+

Rates are quoted as a daily, single use rental. We normally allow a 72-hour period to accommodate delivery and pick up. Items rented for a weekend event would be delivered on the Friday before and picked up on the following Monday for your convenience. If you require a longer rental period, please contact us for the rate information.

When and how do I pay? +

A 50% deposit is necessary to confirm an event reservation. We accept Visa, MasterCard, and Discover. Payment with personal or company checks must be made 21 business days in advance of customer pick up or delivery. NO C.O.D.s PLEASE! Final payment is due before rental items are released to the customer.

When should I place a reservation?+

To ensure product availability, we recommend the sooner the better. Equipment availability varies on the season of the item as well as the day of the week.

What if my event is cancelled?+

Sun Rental allows you to cancel up to two weeks prior the reservation date. If an order is cancelled within the two-week period before the event, the reservation fee will not be refunded.

**Inflatables have their own cancellation policy. Please call to inquire.

May I make changes to my order?+

Additions to the order may be made up to 5pm the day before the delivery, subject to availability. Cancellation or decreasing of specific items may be subject to same policies as the cancellation of the entire order.

How do I receive my rental items?+

We offer delivery service to all surrounding areas of Greater Cleveland. This service provides delivery and pickup to a ground level door within 20 feet from the back of the truck during regular business hours. We DO NOT have customer pickups at our location. Due to improper vehicle size, damage to equipment from improper securing of items, we no longer offer customers to pick up rental items at our location. With the volume of deliveries up, we are able to keep our delivery rates down.

Do you offer delivery?+

Delivery is available in most areas. Delivery fees are determined by delivery type and zip code. Tailgate delivery is the lowest cost form. Your rental items will be neatly stacked in an area immediately accessible to our truck tailgate, such as a driveway or garage. Custom delivery is to a place not immediately accessible to our trucks. The fee for a custom delivery is determined by the time required to honor your requests. Please contact us in advance to arrange for the services and have your delivery appropriately staffed.

What time of day will my delivery arrive?+

Our delivery route is finalized the morning of delivery. Since time and care are a part of each delivery, a specific time is not available. Our trucks will deliver until their route is completed.

Do you require someone present for delivery/pickup?+

We cannot deliver the rental items without a signature and payment in full. We require a person to be present to confirm quantity and condition of the rental items. If you cannot be present please call to schedule an alternate arrangement.

How do I prepare china, glassware, and flatware for pickup?+

We ask that all food service products are rinsed free of all food and liquid. Please place back in their supplied containers and returned to point of delivery.

How do I prepare linen for pickup?+

We ask that all linens be shaken free of food or debris and kindly placed back to point of delivery.

How do I prepare tables and chairs for pickup?+

Tables and chairs should be knocked down, stacked, and kindly placed back to point of delivery.

What about broken, missing, or damaged items?+

We do charge for broken, missing or damaged items. However we do offer damage waiver as an optional feature. Damage waiver is only 10% of the rental fee, which relives renter of liability for ACCIDENTAL damage to rental items and for loss due to fire, collision, windstorm, upset and riot. All damaged or broken items MUST be returned to be covered by the damage waiver. However, excluded by this waiver is any loss or damage due to theft, burglary, misuse or abuse, intentional damage, mysterious disappearance or any loss due to customer failing to care for the rental items as a prudent man would his own property. The damage waiver fee is non-refundable.